Refund policy
REFUND & RETURN POLICY
Brass & Beyond
At Brass & Beyond, we take pride in offering thoughtfully selected jewelry, handcrafted body-care essentials, and traditionally inspired wellness products. We want every customer to feel confident in their purchase.
Cancellation Policy
Customers may request cancellation of an order before it has shipped, including orders containing final-sale products. To request cancellation, please email brassbeyond@yahoo.com with your order number and the item(s) you wish to cancel.
Cancellation requests are subject to review and are not guaranteed. If your order has already shipped, the applicable return and refund policies will apply.
RETURNS & EXCHANGES
We accept return requests for eligible, unused jewelry within 7 calendar days of delivery.
To qualify for a return, jewelry must be unworn, undamaged, and in its original condition and packaging. Proof of purchase is required.
Customers must contact us before sending any items back. Unauthorized returns may not be accepted.
We also accept exchange requests for eligible, unused jewelry within 7 calendar days of delivery. Items must be unworn, undamaged, and in their original condition and packaging. Proof of purchase is required. Please contact us before sending any item back to request an exchange.
Once your return or exchange request has been approved, you must ship the item back within 4 business days of receiving approval. Please retain your shipping receipt or tracking information as proof of shipment.
NON-RETURNABLE ITEMS
For hygiene, health, and product-safety reasons, the following items are final sale:
- Sea moss and elderberry wellness products
- Body butters, oils, soaps, and other personal-care products
- Opened, used, or worn items
- Gift cards and clearance or final-sale merchandise
Final-Sale Clarification
The following ritual products are final sale and are not eligible for ordinary change-of-mind returns:
- Whispering Earth | Sage Bundle
- Sacred Stillness | Palo Wood Sticks
- Earth & Essence | Sage & Palo Bundle
All final-sale exclusions described in this policy apply to ordinary change-of-mind returns only. Customers may still request cancellation before shipment, including while an order is being prepared or packaged, and may contact Brass & Beyond regarding damaged, defective, or incorrect items. Cancellation requests are subject to review and are not guaranteed. Nothing in these exclusions limits rights provided by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging.
We will review the issue and work toward an appropriate resolution, which may include a replacement or refund.
RETURN SHIPPING
For approved change-of-mind returns, customers are responsible for return shipping costs.
Original shipping charges are nonrefundable for change-of-mind returns. If an item arrives damaged, defective, or incorrect due to an error on our part, we will provide an appropriate resolution at no additional cost to you. This does not affect any rights you may have under applicable law.
REFUNDS
A 15% restocking fee applies to approved change-of-mind returns of eligible jewelry. This fee is calculated based on the returned item's purchase price and deducted from the merchandise refund. The restocking fee does not apply when an item is damaged, defective, or incorrect due to an error on our part, or where prohibited by applicable law.
Once we receive your returned item, we will inspect it and, if the return meets our eligibility requirements, issue your refund to the original payment method within 3 business days of receipt. Please note that your bank or payment provider may require additional time to process and post the refund to your account.
CONTACT US
Email: brassbeyond@yahoo.com
Phone: 330-834-6403
Please include your order number and a brief description of your concern.
Nothing in this policy limits any rights or remedies customers may have under applicable law. The 48-hour reporting window does not eliminate statutory rights relating to defective or incorrect goods.